©2020 by Trash Warrior.

FREQUENTLY ASKED QUESTIONS

Welcome to Trash Warrior!  We are excited to have you as a client.


Here are our answers to some of the most commonly asked questions.​

If you are interested in learning about our Terms of Services, please click here

GENERAL QUESTIONS

  • Walk me through how Trash Warrior works

Trash Warrior is an on-demand waste management and janitorial services platform. Imagine Uber for trash. Our business model ensures that we offer a very competitive and upfront pricing while offering accountable services and top notch customer support.  After you book online, we match you with a service provider in our network that has the relevant experience and skill set. You service provider will show up at the appointment time and deliver the service.

The provider will receive payment from us after the job is completed. You will never expect to pay the provider, other than the amount you already paid to us at the booking. 

  • Why should I pick Trash Warrior? 

We deeply care about customer experience and want to fundamentally change how it feels to get rid of trash or clean up your space!  In addition to providers, we have a professional team of customer support agents and business managers to ensure your service quality.

 

We care about providing you with a timely and top tier service at an unbeatable price. To ensure the service quality, we ask all our providers to take before vs after pictures to document the services. They will receive payment directly from us after they complete the job and upload the pictures. 

  • Do you serve my area? 

We currently serve the following areas in the San Francisco Bay Area: San Francisco, Daly City, Millbrae, Pacifica, San Mateo, East Bay. We will expand to other parts of the Bay soon.​

  • What's your reschedule and cancellation policy? 

- If you cancel at least 24hrs ahead, we will provide you a 90% refund. 

- If you cancel within 24hrs of service time, we will refund you 50%. 

- You can reschedule for free until 4 hrs before the original service time if the original time slot does not work for you.

- If you would like to reschedule within 4 hrs window of your booking, we will need to charge you $10 for each change. 

- If we cannot serve your booking for any reason, you will have the choice to reschedule for free or receive a full refund. 

  • Do I need to be in contact with the Warrior (service provider) directly?

If your service requires in person contact (for example, Warrior needs to come into your house to remove the junk), both parties will be provided the contact information beforehand. Otherwise, your contact information will not be shared to protect your privacy.​

 

  • Do I need to be in person during the service?

You don’t have to unless the service requires in-person preparation, e.g. opening doors and locks.

 

  • How do I know the service is completed if I am not in person?

We require providers to take before and after pictures for each service, as an evidence of the service delivery. 

 

  • What if my Warrior does not show up or I am unhappy with the service provided?

We value customer satisfaction greatly. If you encounter issues during the service, please do not hesitate to call or text 415-304-8171 or at support@trashwarrior.com. We will investigate the case and get back to you asap. 

 

  • Who do I pay to?

You will only need to pay Trash Warrior. The price quote is all-inclusive. No hidden fees. In some cases, we will follow up after your booking and update the price quote if it is obvious to us that you have under-booked (your scope is more than the tier you booked). 

  • How do I pay?

Regular credit cards and Paypal work for us. If you are an enterprise client, contact us to discuss how to customize your payment preferences.

  • Do I need to tip the Warrior?

No, there’s no expectation. However, feel free to do so if you feel like it.​

  • What if I want to add scope after my booking? 

The best and only way to do so is to reach out to support@trashwarrior.com informing us of your additional scope. We will charge you a very reasonable price for the additional scope via email, and communicate the changes to your provider. To protect you as well as our providers, we do not accept ad hoc scope change for a cash payment on the service day.  

  • Can I pay my provider cash on the day for additional scope? 

No. Please don't do that. Over the past, it almost always led to bad experience on both sides. To protect you and the providers, we ask you not to do so.

  • What if I have additional items to add to my booking last minute?

To protect your experience and the warrior's experience, we encourage all customers to provide the most accurate detail about the booking at least 6 business hours prior to the booking. We do understand that sometimes the scope of the booking might change the last minute (within 6 business hours of your booking time slot).  Here's our policy:

If your scope change requires a vehicle size change (for example, you need a truck instead of a pickup truck), we will need to reschedule your booking to a later time slot. We will reach out regarding the rescheduling. 

If your scope change does not require a vehicle change, but include additional items to haul away, you are required to let the customer support know, by emailing support@trashwarrior.com or contacting 415-304-8171. You will be charged the additional amount based on this pricing sheet: https://www.trashwarrior.com/pricing, with your payment method on file. Note that, per our Terms of Services, the service warrior is not allowed to take additional scope of the job without letting us know first.  

  • I still have questions. 

No problem. We have a dedicated customer support team to answer all of your questions. You can chat with us directly on this site (tap the bottom right chat box), email us at support@trashwarrior.com, or call/text us at 415-304-8171. 

JUNK REMOVAL RELATED

  • What is the reason Trash Warrior requires pictures for junk removal/ cardboard removal bookings? 

After you complete a junk removal or cardboard removal booking, we will reach out to you asking for pictures.


A picture is worth thousands of words. That is especially true for most of the removal requests. A picture will greatly help the providers prepare, and will also reduce the chance of miscommunications and unclear scope. Given it is a thin margin business, the providers will often lose money if your scope is not clearly stated in pictures and your text description. 

  • Walk me through how you price a junk removal booking. 

Sure. Our goal is to be transparent with our customers on pricing. Most consumer clients are often unaware that the primary cost of a junk removal booking is actually the dumping cost, not the labor or gas cost. The dumping cost is associated with the weight and volume of the items. For items like mattresses and box springs, landfill will charge a per-piece charge. This is why we would like to make sure you communicate clearly through text description and pictures what you would like to be removed. 

  • What if I want to add items after my booking? 

The best and only way to do so is to reach out to support@trashwarrior.com informing us of your additional scope. We will charge you a very reasonable price for the additional scope via email, and communicate the changes to your provider. To protect you as well as our providers, we do not accept ad hoc scope change for a cash payment on the service day.  

  • Can I pay my provider cash on the day to remove a few more items? 

No. Please don't do that. Over the past, it almost always led to bad experience on both sides. To protect you and the providers, we ask you not to do so.  

  • I want to donate my furnitures. 

Please specify that in your booking form. We will try our best to accommodate. However, please note it is often not possible - the Goodwill store might reject furniture donations for various reason. In these cases, we will send your furnitures to a landfill location without further notice.